"Bad experience"

About: The Tunbridge Wells Hospital

I've had two days off work to take my wife to hospital, 1st day was a waste of time due to ultrasound specialist on hol. On the 2nd day she had the ultrasound then despite a serious injury no one knew what to do, after being sent to outpatients zone 2 and the A&E with all the waiting involved she was sent to CAS. It was then suggested we should go to ultrasound (yes, that's where we started) 5.5 hours later she was actually seen by the doctor

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Response from The Tunbridge Wells Hospital

Thank you for providing us with your comments. We are sorry to hear of your recent poor experience following visits to Tunbridge Wells Hospital. Please could you contact the PALS (Patient Advice and Liaison Service) Team at mtwpals@nhs.net or by telephoning 01622 224960, to discuss these concerns further. We look forward to hearing from you again. The PALS Team. TK

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