"I was unfortunate enough to develop ..."

About: Hull Royal Infirmary

(as the patient),

What I liked

I was unfortunate enough to develop a Pilonidal (i think that is the correct term) abscess which very quickly crippled me. After being Fine on the friday by the monday i was unable to sleep , lay on any surface of my body other than my sides, drive, walk and could not sit. After managing to get a emergency appointment to see my GP he referred me to Ward 6 at HRI, I was actually admitted to Ward 60. The staff were well informed by my GP and had a bed prepared and a nurse ready to admit me. After spending considerable time (or what felt like) answering the admission questions the nurses had me a gown brought over and had started to get me ready for theatre. Within a couple of hours I had bloods taken and on a drip and pain killers. The nurses where very caring and made regular observations due to me developing a high temperature. Unfortunatly due to other long going operations my operation got cancelled twice. On the morning of my third day in hospital i was operated on and back on the ward, a bit confused but significantly better and less a big lump in a inconvienient place. The nursing staff through out were outstanding and I wish to praise them fully as they were very understanding, discreet, respectful and proffessional. I was discharged a day after the operation, the nurses had organised a nurse to call daily to attend my dressing.

What could be improved

Enforcement of visitors using the gel stations, the number of people that just walk by was upsetting because they would be the first to complain if there relative was to become ill to a "superbug".

Anything else?

On another note, cleanliness on ward60 was spot on , the days I was admitted the ward was cleaned at least twice a day.

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Responses

Response from Engagement Section Assistant, NHS Hull

Dear Best of a Bad Year

We would like to apologise for the delay in responding to your posting on this website. It did originally come to Patient Opinion via NHS Choices and there have been some internal communication problems with some of these postings.

We have ensured that Hull and East Yorkshire Hospitals Trust is aware of your compliment and they will forward this to the staff concerned.

We do know that the Hospital Trust takes infection control and the use of the gel stations on all wards very seriously and will ensure that the comments you have made will reinforce these important messages.

NHS Hull is the organisation responsible for deciding how money is spent on local health services (also known as commissioning), ensuring those services are of high quality and meet local needs.

Thank you once again for taking the time to provide us with your views on our services.

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