"Appalling 'service'"

About: Whipps Cross University Hospital

The community midwives/antenatal department are an absolute disaster! They never send appointment letters and when one calls to book in one's own appointment (as if there aren't enough other things to worry about in pregnancy), one receives attitude and excuses - and no appointment! They always promise to call back and never do, which requires hours of chasing and sitting on hold. The administrative staff are completely incompetent. If one wants to be treated like a human being, Whipps Cross is not the place to go. I will most certainly not be having my baby here, and hope I can book in for antenatal care at another hospital as soon as possible. If Whipps Cross can't even handle simple administrative tasks and dedicate time and attention to expectant mothers, then they surely can't be capable of ensuring a safe delivery.

Story from NHS Choices

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Responses

Response from Whipps Cross University Hospital

Thank you for taking the time to give us your feedback. We are very sorry to hear of your experience with our maternity service at Whipps Cross. We would also like to apologise for the lack of response to your calls and would like to look into all of the concerns you have raised. We urge you get in touch with us so that we can look into this matter. Please contact Abiola Jinadu, Senior Midwife High Risk Care directly at Abiola.Jinadu@bartshealth.nhs.uk so that we can address this immediately. Kind regards Barts Health

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