"Lovely staff on Ward 3."

About: Southmead Hospital

My Granmother had a stay with the lovely staff on Ward 3 a couple of months ago now. Before being hospitalized she was in a rather bad state, unsteady and lots of falls, inadequate eating, oozy legs, generaly not taking care of her self atall so its no wonder she got so poorly. She really was rejuvenated after her stay there. Everybody from the Doctors, the Hca's, Nurses and even the Domestic staff were nothing but kind and patient with my Grans demands (Of which I know are many!). I feel they need a great big slap on the back. They treated her so well and kindly knocked so much 'UMPHHH' into her, shes like a new woman. My only worry is maybe she'll start negleting her self again? Just to go back there! :D haha Thank you all ever so much xxx

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Response from Southmead Hospital

Dear Hannah – thank you for taking the time and trouble to write of your family’s and your Grandmother’s positive experience of Ward 3 at Southmead Hospital. I am pleased that you found the service to be 5-star quality and I hope that your Grandmother continues to stay well. I have passed on your comments to the service managers so the staff on Ward 3, and others involved in her care, can be made aware of your feedback about the excellent service they delivered. Kind Regards – Steve Sykes Advice and Complaints Team

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