"Extremely traumatic experience"

About: Chelsea & Westminster Hospital

My daughter was delivered via emergency c section in January 2013 due to severe preeclampsia and my experience was truley horrifying. I was in and out of the hospital for 2 weeks prior to our daughters delivery and no 2 consultants could agree whether or not I had preeclampsia despite suffering from all the classic symptoms including high blood pressure, epigastric pain, abnormal liver function and seeing flashing lights. My c section was managed brilliantly by an extremely professional team but afterwards my care was horrendous. In my second day in high dependency I was advised by a consultant that my condition wasn't improving as expected and he was quite concerned. He then promptly disappeared leaving me to wonder how I was going to recover and what was happening to me. The nurse in the high dependency unit also thought it was funny to suggest I ask a doctor if I was going to die when I was genuinely terrified that I wouldn't make it home to begin a new life with my daughter. I was left severely anaemic and unable to get out of bed without fainting. Again the nurses in high dependency suggested that I was being pathetic and that I should just get out of bed and put some makeup on to make myself feel better. My catheter was removed before I was mobile and I couldn't stand up to visit the bathroom alone. I was then left by my bed, covered in blood waiting for someone to help me for about 20 minutes. I've never felt so helpless and upset. To make things worse I even over heard the 2 nurses whispering during their handover period one afternoon that I was the "problem" on the ward and needed to be moved out. This was so distressing as I was relying on them to help me and genuinely was desperate to recover and see my baby. It was only after really pushing the doctors to explore why I felt so unwell that I was, on request, given 2 blood transfusions after which I felt well enough to be transferred to the postnatal ward. By this point I was desperate to be moved away from the awful nurses who had joked about my condition and made me feel so uncomfortable. When I was ready to go home it took a day to be discharged. My discharge note didn't even contain my prescription details. The prescription I was given was incorrect and I had to tell the nurse that I had in fact been taking a lower dosage of one of the medications while I was in hospital. I've now received a copy of my antenatal notes and my daughters gestation is even wrong on one of the records. If you're having a straight forward birth then I'm sure the chelsea and westminster is fine but if you're high risk, have an emergency or complex case I really feel you're taking your life in your own hands.

Story from NHS Choices

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Response from Chelsea & Westminster Hospital

Hello, We are sorry to hear about your experience. If you wish for the hospital to investigate your feedback, please contact the Patient Advice and Liaison Team at pals@chelwest.mhs.uk Kind regards, Patient Advice and Liaison Team

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