"Fab Childs A&E and Willow ward care"

About: Darent Valley Hospital

MY DD10 was referred to DVH a&e following severe stomach pains initally treated as a UTI by our Gp. We didnt have too long of a wait and the registar was very kind. My DD10 was scared and anxious but he reassured her and me with his pleasant bed side manner. DD10 was admitted to Willow Ward with suspected appenditicus eventually ruled out after mri scan and ultrasounds. Had a urachal cyst which requured iv fluids. I stayed on the ward for the 5 days. Found all staff helpful and kind-ward sister bit unapproachable. Only thing that annoyed me was doctors discussing situation with her dad who i am estranged from. As her FT carer staff should respect my wishes. Ward sister insistant he had parental responsibilty as on birth cert which is not the case at all-he has no say in her medical treatment and all progress and updates should be discussed with me and not in my absence just because im having a cup of tea in the parents room. This wás stressful but ultimately they looked after us. However staff need training on dealing with broken families.

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Responses

Response from Darent Valley Hospital

Thank you for your wonderful feedback on both the A&E Department and Willow Ward. Your kind words have been passed onto both areas. We were very sorry though to read that you were unhappy with certain aspects regarding parental permissions and if you would like, we would be more than happy to discuss further. Please contact us on the details below. Kind regards The Communication Team Darent Valley Hospital 01322 428655

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