"While giving blood for tests, ..."
About: University Hospital Aintree University Hospital Aintree Liverpool L9 7AL
What could be improved
While giving blood for tests, people known to the nurse taking the blood wandered ito the room and started a conversation with them. As they turned to chat, the needle pulled in my arm and caused more pain. When I winced, the nurse asked me what I was complaining about, and told me how good they is at their job.
The room where blood is taken should not have open access to the corridor, allowing anyone to walk in, so the nurses can focus on taking blood, and so patients feel they are cared about during the procedure.