"Very poor services"

About: Hull Royal Infirmary

Two weeks ago I was sent to A&E by my GP, I got there at 09:30am. I was looked after very well in A&E but I was told I was going to be admitted on to ward 6 for further tests. A nurse to me upto ward 6 at about 13:00pm and was then left in a waiting room for the rest of the day only to see a porter that took me for an ultrasound scan. After that I was taken back to the ward and left again in the waiting room until eventually after kicking off and making a big fuss was I then taken to a bed to wait for the doctor to see me. I was then sent home at 18.30pm. with nothing explained to me at all and then told to go back to my GP if there was no change. There was no change so I rung my GP who told me they couldn’t help me that’s why I sent you to the hospital. I have been trying to get hold off my consultant form Monday last week and can never get though. I would just like to ask what am i ment to do now? Help is needed..

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Response from Hull Royal Infirmary

Thank you for placing your posting on the NHS Choices website. We are sorry to read of your recent experience. If you would like to discuss this matter further with us, please do not hesitate to contact our Patient Advice & Liaison Service on (01482) 623065 or email on pals@hey.nhs.uk . If you would like to become more involved in decisions about local healthcare, we are recruiting members. By becoming a member you receive our quarterly newsletter, find out more about your local NHS and help us improve local services. You can also attend our ‘medicine for members’ sessions and respond to questionnaires. You don’t need any special skills or experience to become a member; you just need an interest in local health services. There is no commitment, you can get involved as much or as little as you choose. For more information please either email foundation.trust@hey.nhs.uk or telephone the Corporate Affairs office on telephone number (01482) 675165. Thank you once again for taking the time to provide us with your views on local NHS services. Kind regards, Patient Advice and Liaison Service (PALS) Hull and East Yorkshire Hospitals NHS Trust.

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