"Treatment of Mum"

About: The Great Western Hospital

Mum had a major stroke but she was still able to decide what she wanted. a Consultant treated a pain she had in her side and in her back which they believed was acid reflux she lost two stone in weight during her stay and was in pain, I questioned the pain several times informing the doctor that she had been suffering from this pain before she had the stroke. She was given Oramorph and gaviscon which did not relieve the pain. We have been through the complaints procedure which took months and two Consutant's believed that mum did not have a medical reason for a scan. A few weeks later she died from a large Pancreatic tumour. We realise mum could not have been saved but her last few months would have been made more comfortable. What constitutes a medical reason for a scan. No one consulted the family concerning mums history of this pain even though my dad was visiting her every visiting hour 7 days a week. She went downhill very fast. The Consultant never spoke to us about her treatment even though she was in his care for two months and only made one comment when my dad questioned the fact that they wanted to put her on anti-depressants. As a layman I would have thought if your treating someone and cannot alleviate the pain you give them a scan. My daughter who lives in another area had pains in her side and she got a scan within two weeks at another hospital. Mum was diagnosed when she turned yellow. Paramedics were called and she was taken into hospital she then had to endure a 41/2 hour wait in A&E before she was seen by a doctor. Half an hour later my mum was put on a drip and given injections. My Dad went home at 9.30 and mum was still in A&E at 9.30 6 hours after she had arrived. During this period she was offered no fluid. The next morning dad found my mum had been moved to the Woodpecker Ward

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Responses

Response from The Great Western Hospital

Thank you for your comments, on behalf of the Trust, please accept my condolences. As NHS Choices is anonymous, I'm afraid that we don't have any of the specific details about your mother's care or your complaint, which appears to have already been investigated. From your post, it seems that you may have some unresolved questions. Our Customer Service Team would be happy to talk through any outstanding concerns to see if we can help. Should you wish to get in touch, the team can be reached on 01793 604031, or by email to customer.service@gwh.nhs.uk

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