"We deserve an adequate A&E facility."

About: Queen's Hospital (Romford)

10 days after receiving fantastic care at King George's Hospital in the same NHS trust I had the misfortune following major surgery to have to be transported by ambulance with a potentially serious complication of surgery to Queens A&E. I had not referred myself but had as part of my care been visited by community the COPE team who thought I may have a potential life threatening DVT and a Pulmonary Embolism as I had both deep calf pain and pain in my chest. The ambulance attended promptly and was I was conveyed to Queens. On arrival there was a serious queue of patients on trolleys awaiting to be clerked in and to allow the crew to get back onto the road to assist other life threatening conditions. I then began the long wait to be seen having been placed in a wheelchair in the very small waiting room along with numerous other patients who by now were spilling into the corridor. For five hours I waited for the doctor to decide if DVT was my problem the blood results indicated that it was very likely. I was given some anticoagulant and asked to return the following day for a scan on my leg. Nothing was implemented to exclude a possible embolism. The following day having had the scan I was asked by the nurse to go back to A&E to check the lungs. I was seen quickly by the GP Triage who asked for X ray and to be seen by the medical team. I waited another five hours and was told that the medics were busy and they could not tell me how long I would have to wait. I felt uncomfortable sitting in a wheelchair increasing the risk of clotting and decided to go home and take my chances. I would call an ambulance if symptoms worsened. This is unsatisfactory. The truth of the delays is an inadequate facility for a too large population. The doctors and nursing staff were working as hard as they could. It is not fair on either the staff or the patients for such a deplorable inadequate provision in this very busy department

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Responses

Response from Queen's Hospital

Thank you for your comment. I am sorry that you had such a long wait to be seen, especially when you were worried that you may have had DVT. As you appreciate in your comment, we serve a very large population and our staff work hard to see patients as quickly as possible. I am concerned that the lengthy wait caused you to feel you had no other option but to go home. We are currently working on an improvement plan to ensure that our patients are seen within 4 hours within our Emergency Department, in line with the national Operating standard. Please accept our apologies as we work to improve our service. Yours sincerely Dorothy Hosein Chief Operating Officer

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