"Need to sort out the antenatal phone lines"
About: Queen Charlotte's Hospital Queen Charlotte's Hospital London W12 0HS
Posted by Beatrice Pasturel
I am now 39 weeks pregnant and being followed a QCH and also gave birth to my first son 2 years ago in the same hospital. I had an overall good experience during my first pregnancy, there were a number of complications during delivery but I always felt confident with the way the team in charge handled everything. However this time I have to say the way I was treated mainly by the receptionists and on the telephone was unacceptable. The phone number for antenatal appointment is never available. You spend hours on hold being told "you are second in line" or "you are first in line" but turns out the only reason why you are progressing down he line is because people before you get discouraged and hang up! Seriously when you've been waiting 45 minutes and you're first in line it is quite clear there is no on at the other end, or how long does it take to book someone in to see the midwife?! At 36 weeks pregnant and having tried in vain to book my next apt for 3 entire days, I had to hop in my car, pay parking fees at the hospital (!) and go directly to the front desk to book my appointment! Then it was another 10 minutes wait, as the receptionist was nowhere to be found...! When I asked her - very politely might I say - if they were having any troubles with the phone lines, she looked up at me, stared for a couple of seconds and....just said nothing! No apologies, nothing...I mean, I have better things to do than go all the way to the hospital at 36 weeks just to book an appointment! I saw a midwife the other day who told me that I'm not the first person to complain... And I can see on this thread that this is indeed the case! This is clearly unacceptable and letting the hospital down, I hope they do something to sort it out quickly... Not for me as I'm not planning for another baby but for the ladies after me...