"Missed the obvious"

About: Chelsea & Westminster Hospital

This review is later than i would have liked but after writing a letter of complaint and recieving no response I feel that i should try again. In september 2013 I was hit by a taxi that then ran over my foot. I was taken by ambulance to the chelsea and westminister hospital. When I arrived as I was not critical I was taken to the waiting area. I was it agonising pain and told that pain killers would be provided shortly - I waited 30 mins to see the nurse - then had to wait another 1.30 hours for any pain relief. I was clearly in alot of pain and when my partner (who had by then arrived) enquired he was told there was a deley in despence. This I could cope with but when my drugs did arrive the man joke 'oh you thought we'd forgotten you,' totally inappropriate. After this I then had to wait another hour to be taken to see a doctor. As soon as I was wheeled in my doctor was called away (I understand they need to go to emergencies) but i was simple wheeled out and left in the corridor. I then lost my place in the que and watche3d other people get seen before me. I managed to catch a roaming doctor in the corridor who saud, 'we need to wait for your xrays' when I explained I hadn't had any he lookeed shocked and fast tracked me. Despite having extensive xrays it was decided I had no fractures. I was told I should rest it and it would all be fine. Was then shoved a pair of crutches and expected to make my own way out. I was still clearly shaked from being hit by a car and was bruised all over I was so shakey I almost fell over and had to be rushed a wheelchair. Following this I was booked a return appointement for a week later. When I returned they looked at my foot again. talked about how fractures are hard to see on xrays and they usually domscans aswell but they never did one. Told me I should build up the musles by adding pressure and sent me on my way. As my foot continued to not get better I sort a second opinion. It turns out my foot had multiple fractures. The pressure I had been putting on it had the potiential to cause more damage. Overall I feel my treatment at Chelsea and Westminster was well below standard.

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Response from Chelsea & Westminster Hospital

Hello, Thank you for your feedback. Providing a good patient experience is important to us and it would be helpful to have more details so we can investigate the experience you have reported. If you would like PALS to facilitate this please let us know who you have sent the complaint letter to and send a copy to PALS@chelwest.nhs.uk. Kind Regards Patient Advice and Liaison Service Chelsea and Westminster Hospital NHS Foundation Trust

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