"they don't care"

About: Lynfield Mount Hospital

I suffer with mental health issues and have had numerous admissions to various hospitals over the years..I went there for an assessment tonight and I'm in a very low place .. I have constant suicide thoughts i am finding it hard to keep myself safe .. I told them this and it was like they didn't even care .. the doctor who was present never said one word to me throughout the assessment the only time I saw her mouth move was to yawn ! 3 times in the space of 20 mins she did that .. never even apologised or said excuse me .. purely ignorant .. the nurse did all the talking .. I was told that's was better off at home rather than admitted I was then told to wait outside for my taxi and someone would phone me the following day .. no wonder people like me feel they are not listened to or feel that no help is their in their time of need.. call them a crisis team .. well they couldn't sort a crisis out at a chimps tea party ..pure shocking and my partner and I will be putting a formal complaint .

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Response from Lynfield Mount Hospital

I am sorry to hear your story and regret that your experience has not been as you or any of us would expect. In particular that staff here appear to have not shown the compassionate and caring attitude that we deeply value and believe in. About your care more generally, admission to an acute ward is not always the best solution, nor will it enable the best opportunity for recovery for every person who comes in to our care. If you really feel unwell and feel that you are in need of urgent help, I would urge you to attend your GP immediately. If this is out of hours, you must attend A&E department at your local hospital to see a Psychiatric Liaison Nurse. From my investigation, I have found that you have already raised your concerns with our PALS team and thank you for doing this. Without this kind of feedback, we are unable to make improvements. Please accept my apologies. I remain available for you to contact me if you need to discuss this further. Bev Knaggs In-Patient Services

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