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Care Opinion

Poor Communication

Posted By Bramble

"Poor Communication"

About: Tameside General Hospital / Breast surgery

(as a friend),

I accompanied a friend to a breast clinic today. We waited over an hour having been told nothing about the waiting time, reason for the delay or the process of what would be happening at the one stop clinic.

A simple explanation of the reasons for the delays the fact that there was only one Doctor and Nurse running the clinic would have helped ease anxieties.

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Responses

Response from Lindsay Stewart, Deputy Director of Nursing, Tameside and Glossop Integrated Care NHS Foundation Trust 9 years ago
Lindsay Stewart
Deputy Director of Nursing,
Tameside and Glossop Integrated Care NHS Foundation Trust

Submitted on 01/05/2014 at 16:32
Published on Care Opinion at 16:34

The Breast Team are sorry that your friend had an unsatisfactory experience and agree the clinic waits can be excessive.

Sometimes delays are unavoidable due to the number of tests some patients undergo, and the subsequent wait for results. To prepare people for this a 1-Stop clinic a leaflet is included with the appointment letter. This states that the appointment may take all day, and describes the process of what may happen in the clinic.

The clinic nurses usually regularly update patients in the waiting room to apologise and explain why there are delays. It is regretful that this did not happen when you attended.

Kind regards,

John Goodenough

Director of Nursing

‘’Would you like to help the hospital to improve its services further? We are currently looking for patients and carers to become involved in a development called “Patient Stories”. We want to know more about our services from the point of view of those who received them – what was good, bad, what could be improved, what should be changed. Want to know more about what’s involved? Please contact John Goodenough, Director of Nursing at

john.goodenough@tgh.nhs.uk

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