"Why is it ok to sit in A&E with a poorly baby for 5 hours?"

About: Stoke Mandeville Hospital / Accident and emergency

(as a relative),

My daughter was asked to attend Paediatric A&E at an assigned time 6pm for previous tests results and consequent infection in baby. She was seen at 11pm.

It took 1 hour and 7 attempts to secure a antibiotic canula. She was previously told not to go to her doctors with her prem baby, further, not to shop in supermarkets with baby because of his vulnerability to infections.

My question is, why then is it ok to sit in A&E with a poorly baby for 5 hours?

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Response from Buckinghamshire Healthcare NHS Trust

Dear Betty,

Thank you for taking the time to comment and we are so sorry to read about your daughter's experience in A&E at Stoke Mandeville hospital when she attended with her newborn. Although we value your comment here, if you haven't done so already, please can you also contact our Patient Advice and Liaison Service (PALS)? This service is dedicated to hearing patient opinions and they will be able to discuss this matter in more detail with you and your daughter to ensure that we take any action required. PALS are contactable on 01296 316042 or pals@buckshealthcare.nhs.uk

Kind regards

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