"Very poor nursing care"

About: Bmi - Bath Clinic

I recently went to the BMI Bath Clinic for a knee operation. I was admitted on Thursday for the operation. I asked for a quick wash (bed bath) on the friday but they provided a bowl and left me to it. I then asked for wash the next day and was told I should be able to wash herself. Bearing in mind I was using a zimmer frame and hadn't got out of bed yet, I was shocked. It wasn't until Sunday evening I was offered some help washing. By this time, my daughter had come and helped me shower already. The nursing staff showed a complete disinterest in my care and pain relief. I was never told what analgesia I was on, I was just given tablets to take. There seemed to be no regularity to the pain relief unless I asked for it. I was crying with the pain but was not provided with adequate pain relief and instead asked by a nurse if I'd realised it was going to be painful. Not very helpful. I had a nosebleed one day so I buzzed, a nurse arrived 10 minutes later told me to hold my nose and that nosebleeds were common and walked out. I was also sick on my sheets and even though I asked for help, I was left in dirty sheets all night which were cold and wet. The nurses had obviously lost their passion for nursing and didn't have any empathy or compassion. I was so glad to finally be discharged home and would certainly never recommend their services to anyone.

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Response from Bmi - Bath Clinic

We are so sorry to learn of your concerns, especially as they are so untypical of patient experiences here. We want every single patient to feel well cared for in a safe and compassionate setting. Although we respect the right of anyone to post an anonymous comment, without any patient details it is clearly not possible for us to verify whether or not this took place at our hospital. We do however welcome all feedback and always treat comments as being from genuine patients. We only wish that you had raised these issues in person with us when you were in the hospital so that we could have addressed them immediately, or that you had contacted us directly afterwards to talk this through. We hope that you have now recovered well from your operation, and we assure you that we will be investigating the concerns you have raised as a matter of urgency. We would be very grateful if you could contact our quality manager at the hospital on 01225 838746, so that we can learn the lessons from your experience as fully as possible. We would be very happy to meet with you or talk over the telephone about your experience if that would be helpful. Kind regards Rod Mason Executive Director - Bath Clinic

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