"care on the ward"

About: Conquest Hospital

having had a traffic accident in Eastbourne on a Tuesday afternoon, I was transported to the conquest hospital because Eastbourne DGH does not have a trauma unit. ! I cannot commend the ambulance crew enough, they were amazing, keeping my spirits up throughout the entire frightening ordeal. Having arrived at the conquest were the trauma team took over, they too were really efficient in dealing with every aspect of my injuries. However, once I was on the ward it was a very different story. Busting for the toilet, my pleas to be either helped to the toilet or a commode bought to me ignored. I asked for crutches so that I could get myself there, this was ignored too. I then messaged a friend of mine who was at work at the time on another ward, who, went to get crutches for me and bring them to the ward. The next morning I complained of neck and back pain, asked to see the doctor at 11 am. I was not given, or asked if I needed pain relief. 5 hours later I was still waiting to see a doctor, who never showed up, and still no pain relief.! I went home to Eastbourne and bought my own...

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Responses

Response from Conquest Hospital

Firstly may we apologise for our delay in posting a response, however, please be assured that all feedback is taken seriously and acted upon as part of our ongoing commitment to improving patient experience. We're pleased that you found the Ambulance Crew and Trauma team were efficient and re-assuring, particularly at such a frightening time. we will ensure that your positive comments are shared with staff. We are concerned to read your comments about care on the ward. As a Trust we are committed to giving the highest quality of care yet this is clearly not what you describe in your posting. We would like the opportunity to discuss your experience in more detail to enable us to gather more detail so that we can investigate what happened. We would also like to apologise in person for the fact that your experience on the ward was poor. If you would like to have a further discussion with us, please contact the Patient Advice & Liaison Service (PALS) on 01424 758090. They can also be contacted by email at: PALSH@esht.nhs.uk. Thank you for taking the time to let us know your views.

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