"Thank you"

About: Royal Preston Hospital

I was seen in A&E during the early morning of 19/04/2014 for an ankle injury which proved to be fractured in definitely one place but maybe two. The triage sister was very fast, efficient & concerned about my injury. I've been to other hospitals where there may have been some umming and hashing about whether to xray or not - but in this case she was straight on the phone & a few seconds later my husband was allowed to accompany me around to the xray dept. As soon as the films were ready, the Dr called me in & even showed us on screen where the fractures were. A few minutes after that I was fitted with an orthopaedic boot, crutches and advice for crutches, fracture clinic appointment & pain control. What was brilliant was they did not assume the usual patriarchal position of telling me what to do etc. they asked politely about my capabilities & worked around me. They didn't assume I was dumb & knew nothing about pain control & within 1 hr 15 mins Inleft feeling well looked after, secure in the forward planning & in control (of mobility & pain relief). A sterling job, thank you so much to the Sister, staff nurse, Dr & nurse practitioner!

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Responses

Response from Royal Preston Hospital

Thanks for your comments. Hearing about positive experiences really motivates our staff, and helps us identify where we’re getting things right so we can share good practice across all of our services

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