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Care Opinion

Excellent experience of ENT Outpatients at William Harvey

Posted By cip

"Excellent experience of ENT Outpatients at William Harvey"

About: William Harvey Hospital (Ashford) / Ear, Nose and Throat

(as the patient),

I was contacted on a Thursday to see if I wanted my urgent ENT appointment on either of the following Saturdays. I opted for the next Saturday. I duly arrived and receptionist expecting me and healthcare records there.

Mr Chandra and SN Spurgeon put me at ease and assured me. Very good explanation of what to expect at the appointment and the plans for the future. I am hoping the rest of this "experience" will be as excellent as this part of the journey.

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Responses

Response from Julie Pearce, Chief Nurse + Director of Quality + Operations, East Kent Hospitals University NHS Foundation Trust 10 years ago
Julie Pearce
Chief Nurse + Director of Quality + Operations,
East Kent Hospitals University NHS Foundation Trust

I am responsible for quality improvement which includes patient safety and patient experience

Submitted on 22/04/2014 at 22:36
Published on Care Opinion at 22:44

Thank you very much for taking the time to feedback about your experience. I am really pleased to see that we provided you with an efficient and informative service. We are very proud of our staff and I am sure they will appreciate your feedback. I hope the remainder of your treatment runs smoothly for you.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

Update posted by cip (the patient)

Dear Julie, can you please ensure the message gets passed onto Mr Chandra and SN Spurgeon

Thanks cip

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