"Cannot get through to appointments staff"
About: Queen Charlotte's Hospital Queen Charlotte's Hospital London W12 0HS
I tried to call a number of times to try to make an appointment and waited 20 mins each time before giving up. Finally I waited as long as it would take and spent an hour on the phone in a queue. Finally someone answered at 5.30pm and told me I would have to call the next day as staff have gone home. Why don't they switch off their phones at 5pm then?!?! I had to go into the hospital to make an appointment in person. It hardly gives you confidence about the level of care when you are about to give birth. I'm actually really scared because of a difficult first birth over a year ago. This makes things ten times worse. Midwives have been really nice when I have seen them but the place seems to be in shambles and a wait of over an hour past your appointment time is standard.