"Whilst waiting to see my dad in ..."

About: Eastbourne District General Hospital

(as a relative),

What I liked

Whilst waiting to see my dad in CCU i was asked to wait in the day room,i did only to be forgotten for 45 mins,this was after my father had been rushed in with blood poisoning and i did think he may die at that point.None of the staff seemed to want to be bothered by questions.Although there was one male staff nurse who did.On Berwick Ward-Staff nurses took the time to explain my dad's condition in a way i could easily understand.

What could be improved

communication between nurses/ other departments. Staff hygene,especially the un uniformed ones that wander from ward to ward.

Anything else?

My mother noticed one employee come and go 4 times without using the alcohol gel at the entrance to the ward,on saying something the lady replied in a sarcastic manner-'Excuse me but i work in CCU i use the gel at that entrance' I have been led to believe you use the gel when entering and leaving a ward no matter how near or far away it is from the next one ! I know the system may never be 100% great but you dont expect staff to get 'stroppy' with you for noticing their lack of hygene. This is why my father was tested clear of MRSA on admittance and 2 weeks later tested positive ! Berwick Ward-On the whole they nurses did what they could with the facilities they have. A lovely bunch who have a hard job. CCU- obviously arent getting paid enough / are overworked.They need some back up and support.

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Responses

Response from Eastbourne District General Hospital

Thank you for taking the time to post comments on the Choices website regarding your experience at Eastbourne District General Hospital. The trust always appreciates feedback and your comments have been passed onto the Clinical Matron responsible for these wards.

Infection control and patient safety is a priority for this Trust. We constantly strive to ensure that good hand hygiene is 'everyone's business'. To this end we endeavour to keep this message at the forefront of patient, visitor and staff minds with signage and creative communications. Staff are required to use the gel at the point of care which is why gel dispensers are at the end of every bed.

We fully appreciate that good communications is fundamental to patient care. We are sorry there were some shortcomings in the communications with you when your father was admitted to hospital. We are always striving to improve communications as part of our programme of implementing the principles in the Department of Health’s initiative ‘Confidence in caring’.