"gynecologist"

Dear Madam, Firstly thank you so much for sharing your frustrations about your appointment in Outpatients. We do expect all our staff to listen well to what patients have to say and to involve them as much as they'd like in decisions about their care and treatement. I am really sorry that this has not been your experience. I am sorry too for your pain and that you have been left feeling that your views and possible solutions were disregarded. I would very much like to understand more about your situation to see if there is anything we can do to help. We don't want any of our patients to come away from their outpatient appointment feeling the way you have, so it is incredibly important for us to listen to you now and learn more about what we need to do to prevent this situation from ocurring in the future. While you remain anonymous it is difficult for me to take this any further so I would be very grateful if you could email me at annie.laverty@nhct.nhs.uk ? With many thanks for taking the time to share your story, Annie