"What a horrible experience"
About: University Hospital (Coventry) University Hospital (Coventry) Coventry CV2 2DX
Posted by Anonymous
Had to go to eye casualty as my optitians thought I had a corneal ulcer when I finally got to eye casualty after asking a main reception near the main entrance to be told that it was down the corridor and never been to this hospital before, also asked a member of staff you said t was down the corridor on he left but as they were no sign posts for eye casualty,the receptionist at clinic 9 never informed me how long I would be waiting, after 4 hrs still waiting to be seen by a doctor went to find out what was going on to be informed that I would be seen when I was seen. After 6hrs of waiting to be seen was seen, then was sent a way with eye drops prescription and told to come back again tomorrow at 9am to be seen. And the following day had to sit through the same process again and it was like that for the following five days I would have thought that they would be a process that if you were already in the system you would be seen or given a a specific time to come back so that I don't waste time sitting around. I understand if I turn up as an emergency that is not possible but waiting 6hrs is appalling standard of service to provided and e nurse seem like they have no idea what is going on.