"Improving but a way to go"

About: Hull Royal Infirmary

Admitted to A&E by ambulance my treatment far surpassed the last experience I had, two years ago. Although slow, the process did seem seamless and I did feel cared for. The only downside being that over a period of 16 hours in A&E and on the ward, I did not receive any fluids at all. I was so thirsty and the staff were too pressured to contend with all my needs. The joke here was I was asked by a doctor about passing urine! As a diabetic I need to watch my diet carefully, yet the food options in hospital make no provision for diabetic needs. Even worse, I was sent to the shower room at the time meals were ordered and I missed out completely - not great for blood glucose control. I was offered a cheese (!!!) and chives sandwich as a consolation. Clearly joined up thinking is still difficult for hospital staff and yet I cannot praise the staff enough for what they tried to do, both individually and their achievement as medical teams.

Story from NHS Choices

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Response from Hull Royal Infirmary

Thank you for adding you comment to the NHS Choices website. It is always a pleasure to receive such positive feedback and we will ensure that the staff concerned are made aware of these. However, I am sorry to read that your fluid levels were not maintained and you were not given sufficient food during your admission. The hospital is always striving to improve the care we receive and your comments will be helpful as services are reviewed. If you would like to become more involved in decisions about local healthcare, we are recruiting members. By becoming a member you receive our quarterly newsletter, find out more about your local NHS and help us improve local services. You can also attend our ‘medicine for members’ sessions and respond to questionnaires. You don’t need any special skills or experience to become a member; you just need an interest in local health services. There is no commitment, you can get involved as much or as little as you choose. For more information please either email foundation.trust@hey.nhs.uk or telephone the Corporate Affairs office on (01482) 675165. If you need to discuss our services further, please do not hesitate to contact our Patient Advice & Liaison Service on (01482) 623065 or email on pals@hey.nhs.uk as we are always striving to improve our patients experience. Thank you once again for taking the time to provide us with your views on local NHS services. Kind regards, Patient Advice and Liaison Service (PALS) Hull and East Yorkshire Hospitals NHS Trust.

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