"A&E is a complete joke"

About: Hull Royal Infirmary

Went in to A&E last week about my ankle. It was twice the size it should be and couldn't even put a shoe on. Arrived at 7:20pm and did not get seen till 11:45 pm. It was not even that busy and at least 10 people came in after me and was all seen and out the door before I was even seen. I went to the desk at least 4 times and was told I was next 3 times but never was then on the 4th attempt I was told I had 5 people to go in before me. I could understand if they looked like there was anything wrong with some of them. One person had a little bandage on one finger and was in before I was. Staff didn't have a clue and receptionist was quite rude. I would love to know the logic on who they determine goes in what order. They should of maybe spent less money on painting the hospital blue and more money on staff who know what there doing.

Story from NHS Choices

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Response from Hull Royal Infirmary

Dear Ben Thank you for placing your posting on the NHS Choices website. We are sorry to read of your recent experience and we will ensure that the staff concerned are made aware. If you would like to discuss this matter further with us, please do not hesitate to contact our Patient Advice & Liaison Service on (01482) 623065 or email on pals@hey.nhs.uk . If you would like to become more involved in decisions about local healthcare, we are recruiting members. By becoming a member you receive our quarterly newsletter, find out more about your local NHS and help us improve local services. You can also attend our ‘medicine for members’ sessions and respond to questionnaires. You don’t need any special skills or experience to become a member; you just need an interest in local health services. There is no commitment, you can get involved as much or as little as you choose. For more information please either email foundation.trust@hey.nhs.uk or telephone the Corporate Affairs office on telephone number (01482) 675165. Thank you once again for taking the time to provide us with your views on local NHS services. Kind regards, Patient Advice and Liaison Service (PALS) Hull and East Yorkshire Hospitals NHS Trust.

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