"Outpatients appointments"

About: Kent & Canterbury Hospital

And still it goes on. Further to my review left on 17 March I eventually had an MRI scan on 24 March after leaving my review and writing to the Chief Executive again. I am still waiting for an appointment to see my consultant and nobody is responding to my phone calls and emails. I have left 3 messages for the PET and sent them 2 emails, but no response and this is the team who are supposed to assist patients who are having problems. It has now been 7 months since I was referred to this hospital and I still have no diagnosis or treatment. I have asked for a copy of their complaints procedure, but I doubt I will receive that.

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Response from Julie Pearce, Chief Nurse + Director of Quality + Operations, East Kent Hospitals University NHS Foundation Trust

Thank you for raising your concerns, it would be very helpful if you could email me so that I an help to resolve the concerns you have raised. I can see how frustrated you are and I am sorry that no-one appears to have returned your phone calls. My email address is Julie.pearce1@nhs.net

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