"Treated promptly and with with kindness and..."

About: West Middlesex University Hospital

I was treated in the Day Surgery unit and the staff were universally helpful, warm, kind and caring. I was consulted, listened to and treated with respect. Every element of my treatment and the procedures was explained to me clearly and carefully and I felt very confident that I was being given a high standard of care. The ward was clean, bright and modern. I received treatment within two days of first contacting the hospital which was very impressive. When I initially visited the hospital I went to the A&E department, where I was also seen promptly and received a similarly excellent level of care and kindness.

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Responses

Response from West Middlesex University Hospital

Thank you for your comments. We're very glad to hear that you are pleased with the care you received, making your experience at West Middlesex as positive one. I will ensure that your feedback is passed on to the teams involved in your care, and I know they will appreciate this.

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