"Basildon hospital .......shameful!"

About: Basildon University Hospital

I am no stranger to this hospital unfortunately but I fail to see any improvement . Admitted through elective admissions lounge and problems began immediately , the nurse looking after me although friendly enough was very difficult to understand due to very poor English . I was then made to fill out my own admission pack using an old one as a template . Surely that's not correct procedure . I was assured when I awoke from surgery i would know which ward I was going to however in recovery no bed had been allocated after nearly two hours in recovery I was allocated a bed however the patient was still in it as it was "protected meal time " so a further hour and half later I eventually made it to an orthopaedic ward ( after a urology procedure ) . On the ward none of my usual medications were prescribed no pain relief was given despite asking several times there was also no food available . So understaffed it was ridiculous . For many years I have been in and out of basildon hospital with very complex medical conditions and it is still failing in so many areas. I feel unsafe at basildon hospital and pray that I do not need to attend again anytime soon

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Response from Basildon University Hospital

We are very sorry that your experience of care within Basildon and Thurrock University Hospitals NHS Foundation Trust was not satisfactory. Thank you for letting us know about your experience, we will share your comments with the Urology department. Can we also please encourage you to contact the Patient, Advice and Liaison Service on pals@btuh.nhs.uk or 01268 524900 ext 4441. Please accept our apologies and take some reassurance that we will use your comments to help develop better services.

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