About: Heartlands Hospital Heartlands Hospital Birmingham B9 5SS
My mother-in-law suffered a fractured femur after a fall. Her treatment in the ambulance and in A&E was excellent. She had to wait three days for surgery which probably contributed to her developing complications ( pneumonia and a pulmonary embolism) She was on the ward for nine weeks and due to poor nursing care was discharged with a deep pressure ulcer on the heel of the injured leg. During her time on the ward the staff did not talk to the family about her progress and when her doctor and social worker arranged a meeting to discuss her discharge not one of the nursing staff attended ! I found some of the staff to be indifferent to patients and their relatives,and as a former nurse I find that shocking.