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Care Opinion

let down!

Story from nhs.uk

"let down!"

About: Blackpool Victoria Hospital

My Uncle was admitted on the Sunday evening with chest pains and confusion, after being left alone in a cubicle and having a gown "thrown" at us for him to change into. He was still having chest pains and eventually they told me he had had a massive heart attack and would be moved to a ward. He was moved to Medical assessment unit (not a heart ward) and the following day whilst visiting i was told that he had had a mild heart attack but they were,nt worried about his heart just the chest infection he had. I wa told he would be on a short stay ward and only be in for 4/5 days and would be home by the friday!!! He was moved to ward 19, was never put on a heart ward, heart monitor or any medication at all? The following day he died from cardiac arrest! This loss has left a massive hole in our family,s life and Blackpool Victoria Hospital without a doubt, let my Uncle down!

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Responses

Response from Paul Jebb, Assistant Director of Nursing (patient experience), Clinical Governance, Blackpool Teaching Hospitals NHS Foundation Trust 10 years ago
Paul Jebb
Assistant Director of Nursing (patient experience), Clinical Governance,
Blackpool Teaching Hospitals NHS Foundation Trust

Submitted on 23/04/2014 at 15:14
Published on Care Opinion at 15:32

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Julieann,

On behalf of the Trust, I would like to offer my sincere condolences on the passing of your Uncle. I appreciate how upsetting and traumatic this event must have been for you and your family and would like to thank you for giving us valued feedback at this difficult time.

I am sorry you feel that the care given to your Uncle at Blackpool Victoria Hospital was unsatisfactory. I would urge you to contact a member of my team, so we can get some more details, in order to look into this for you. Please could you contact the team on 01253 65 5588 / patient.relations@bfwhospitals.nhs.uk so we can address your concerns as soon as possible.

Kind Regards,

Paul Jebb

Assistant Director of Nursing (Patient Experience)

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Response from Blackpool Victoria Hospital 10 years ago
Blackpool Victoria Hospital

Submitted on 24/04/2014 at 12:19
Published on nhs.uk on 25/04/2014 at 04:00

On behalf of the Trust, I would like to offer my sincere condolences on the passing of your Uncle. I appreciate how upsetting and traumatic this event must have been for you and your family and would like to thank you for giving us valued feedback at this difficult time. I am sorry you feel that the care given to your Uncle at Blackpool Victoria Hospital was unsatisfactory. I would urge you to contact a member of my team, so we can get some more details, in order to look into this for you. Please could you contact the team on 01253 65 5588 / patient.relations@bfwhospitals.nhs.uk so we can address your concerns as soon as possible. Kind Regards, Paul Jebb Assistant Director of Nursing (Patient Experience)

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