"let down!"

About: Blackpool Victoria Hospital

My Uncle was admitted on the Sunday evening with chest pains and confusion, after being left alone in a cubicle and having a gown "thrown" at us for him to change into. He was still having chest pains and eventually they told me he had had a massive heart attack and would be moved to a ward. He was moved to Medical assessment unit (not a heart ward) and the following day whilst visiting i was told that he had had a mild heart attack but they were,nt worried about his heart just the chest infection he had. I wa told he would be on a short stay ward and only be in for 4/5 days and would be home by the friday!!! He was moved to ward 19, was never put on a heart ward, heart monitor or any medication at all? The following day he died from cardiac arrest! This loss has left a massive hole in our family,s life and Blackpool Victoria Hospital without a doubt, let my Uncle down!

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Responses

Response from Paul Jebb, Assistant Director of Nursing (patient experience), Clinical Governance, Blackpool Teaching Hospitals NHS Foundation Trust

picture of Paul Jebb

Julieann,

On behalf of the Trust, I would like to offer my sincere condolences on the passing of your Uncle. I appreciate how upsetting and traumatic this event must have been for you and your family and would like to thank you for giving us valued feedback at this difficult time.

I am sorry you feel that the care given to your Uncle at Blackpool Victoria Hospital was unsatisfactory. I would urge you to contact a member of my team, so we can get some more details, in order to look into this for you. Please could you contact the team on 01253 65 5588 / patient.relations@bfwhospitals.nhs.uk so we can address your concerns as soon as possible.

Kind Regards,

Paul Jebb

Assistant Director of Nursing (Patient Experience)

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Response from Blackpool Victoria Hospital

On behalf of the Trust, I would like to offer my sincere condolences on the passing of your Uncle. I appreciate how upsetting and traumatic this event must have been for you and your family and would like to thank you for giving us valued feedback at this difficult time. I am sorry you feel that the care given to your Uncle at Blackpool Victoria Hospital was unsatisfactory. I would urge you to contact a member of my team, so we can get some more details, in order to look into this for you. Please could you contact the team on 01253 65 5588 / patient.relations@bfwhospitals.nhs.uk so we can address your concerns as soon as possible. Kind Regards, Paul Jebb Assistant Director of Nursing (Patient Experience)

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