"Terrible lies to sick people"

About: Spire Liverpool Hospital

Terrible service out the place staff were very horrible an did not see to me tellin me to wait a hour when got a broke in vertebra an to fractures an didn't even offer me a bed to lie on or suitin suitable after explain to them so I had to leave wid no treatment after my solicitor booked it an told them an they ther be no problems an ended up come in home no scan an other appointment terrible place don't no how places get away wid it

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Responses

Response from Spire Liverpool Hospital

We are very sorry to hear that you feel you have not received the high standard of service we always aim to deliver. We have a thorough process for considering any complaint we receive and look upon it as an opportunity to identify how we might improve our service. For more information about our complaints process please visit http://www.spirehealthcare.com/patient-information/patient-feedback-and-complaints/. Kind regards, Alison Peake Hospital Director

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