"waste of my families time. Should have gone to..."

About: Eastbourne District General Hospital

I had to take my daughter to a+e after an accident, after waiting an hour and a half finally saw the assessment nurse. Only for her to say she would wait for a doctor to say if she needs an x-ray or not. Have then had to wait a further 4 hours before seeing a doctor! This is not the first time this hospital has had my family waiting for hours on end. But it certainly will be the last! I refuse to use this hospital again! With a minority of the staff actually being any good, I believe it needs to be looked into by authorities.

Story from NHS Choices

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Response from Eastbourne District General Hospital

We're very sorry to hear that you were dissatisfied with the waiting time and care that your daughter received from the A&E Department at Eastbourne DGH. We welcome all feedback and would like to assure you that all comments are taken seriously and acted upon as part of our ongoing commitment to improving people’s experience. The General Manager for A&E would like the opportunity to discuss your concerns in more detail and to apologise in person for the fact that your experience did not meet your expectations. If you would like to do this, please make contact with our Patient Advice and Liaison Service (PALS) to arrange this. PALS can be contacted by phone 01323 435886, or by email at: PALSE@esht.nhs.uk.

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