"Fairoak a Joke!"

About: Cannock Chase Hospital

Sadly my elderly parent is in Fairoak ward after a stroke. There is a serious lack of communication on all levels. Family are not informed nor kept up-to-date about patients progress or lack of and any decision-making taken by senior sister or Consultant. Generally, the nursing/care staff are very average (unable to answer questions) Their response is I will go and find a doctor or nurse, 9 out of 10 times they never arrive! Rehab depends on patient, if you are considered worth having rehab the therapy staff are more approachable and committed. Sadly, if a patient is less able they seem not to bother with them and use excuses, such as the patient is too tired! (Very poor). It is very important that you arrange a meeting with the consultant to ask questions that other staff can't answer or have been instructed not to answer. I found that very informative and discovered there are many decisions that are taken without consent from family. It is basically very much like a conveyor belt, minimum care then they dump you in a nursing home.

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Responses

Response from Head of Patient Experience, Mid Staffordshire NHS Foundation Trust

Dear Ms Jenkins

I am sorry to hear that you have been so unhappy with the care received by your parent on Fairoak Ward. If you would like to discuss this further please do not hesitate to contact our PALS team on free phone 08000 40 70 60

Regards

Angela Grocott

Head of Patient Experience

Response from Stroke Association, Stroke Association

Dear Ms Jenkins

We noticed your post and thought you may be interested to hear about the work of the Stroke Association and how we may be able to support you. Stroke Association is the leading charity in the UK changing the world for people affected by stroke.

Our Stroke Helpline is there for anyone who has been affected by stroke in any way. You may want to know more about stroke and its effects, be looking for practical information and support, or simply someone to talk to. The Stroke Helpline is open Monday to Friday from 9am to 5pm on 0303 30 33 100. You can also email us at info@stroke.org.uk. We also have a range of services across the UK, providing information, advice and support to stroke survivors and their families. You can find out if there is a service in your area parent’s by contacting the Helpline.

We were sorry to hear of your parent’s stroke and that you feel they did not receive good care. It sounds as though the hospital is willing to look into your concerns but if you are still unhappy, it may be helpful to contact the Patient Advice and Liaison Service (PALS) as mentioned in the above post. PALS is an independent organisation, there to ensure that the NHS listens to patients, their relatives, carers and friends, answers their questions and resolves their concerns as quickly as possible. You can telephone PALS at Cannock Chase Hospital on 08000 40 70 60 or email them at advice.centre@midstaffs.nhs.uk

Finally, you can also find lots of information about stroke on our website at www.stroke.org.uk. You can read about our services, read or listen to other people’s experiences and download all of our publications free of charge. There is news about our campaigns to improve services for stroke survivors, national and local events and our research programmes. You can also join the Talkstroke discussion group where you can share your experiences with other people who have been affected by stroke.

I hope that this is helpful and that your parent is now getting the support that they need to make the best recovery possible.

Stroke Information Service

info@stroke.org.uk

Stroke Association staff are not medically trained and the information provided does not replace information given to you by your own healthcare provider.

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