"Excellent maternity care "

About: Raigmore Hospital / Maternity care

(as the patient),

I would like to compliment the midwifery staff and others in the maternity unit at Raigmore Hospital for the high level of care I received last month. I can happily say that every single member of staff I encountered was a credit to the hospital. Everything I experienced was good, including the surgery as well as catering, cleanliness and the way staff explained what was happening and how they looked after me. I truly want to give thanks to the whole team.

I feel that as I had such a positive experience I should give this feedback and in some way congratulate the team for their commitment and diligence.

I feel a really personal approach was being adopted and I felt I was given a genuine welcome with great support with the birth of my healthy baby. The whole experience was outstanding. All aspects were of a high standard and I want to thank everyone for their work and excellent levels of care.

I am impressed that throughout my experience I received such high levels of care including the information and approaches taken for preparing the planned c-section, the operation and post birth care. The surgery was extremely well executed and I am recovering well. I am delighted that my wound has healed and I feel so well after less than 5 weeks. The standard of the care in the high dependency ward was exceptional.

I felt that in particular one midwife by the name of Carry was particularly dedicated and was so caring when I was in the initial hours after birth. The effort made by all the staff to provide a warm, kind and human service was notable, despite the multiple pressures placed upon them with such work.

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Response from Linda Kirkland, Interim Director of Operations, Raigmore Hospital, NHS Highland

Dear Donna

Thank you do much for taking the time to feedback to us. We are delighted that you had such a positive experience and I will ensure the staff are aware of your comments especially Carrie.

I am pleased that you are making a good recovery from your surgery and we like to wish you many congratulations on the birth of your baby, it is such a joyful time so enjoy it...they grow up very fast!

All the best


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