"Six stars for the Derwent Suite..."

About: Royal Bournemouth General Hospital

Just discharged from the Derwent Suite after THR op. First time in hospital and very apprehensive, but need not have worried. Facility is superb and every person I met from the surgical team to the nurses, to the support staff, was friendly, helpful, reassuring, attentive and professional. Can't think of a single thing I would suggest for improvement. Surely, the NHS at its best.

Story from NHS Choices

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Responses

Response from Royal Bournemouth General Hospital

Dear Mr Webster Thank you for taking the time to provide us with your feedback regarding your stay at the Derwent. I am delighted to hear that we surpassed your expectations on this occasion. It is good to hear you were treated by such a friendly and professional team and that you wouldn’t change a thing. I will share your feedback with the staff at the Derwent and I am sure they will welcome your excellent comments - Thank you again for giving your time to share your experience and I wish you a speedy recovery from your surgery. Regards Sue Mellor Head of Patient Experience

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