"ENT Outpatients department"

It is so very disorganised and waiting times are dreadful. You can expect to be there several hours for an outpatient appointment with no information on waiting times although you are supposed to be updated on the board in the waiting area. Waiting to see a consultant for 2 hours them told you need tests to wait for a further hour when the tests should have been done to save time on arrival. The staff are friendly and helpful as they can be but know very little of what's going on or about what services are being delivered there. The nurses are sat round the corner where you can't see them to be able to ask. Please clean the childrens play area! It is filthy! It is quite clear this area is never cleaned or the toys and books. It is the dirtiest I have ever seen !!!