"Staff don't seem to listen or care about your..."

I have been seeing various doctors and nurses from this facility for almost a year now and I can honestly say that there hasn't been a single appointment where I haven't walked out of the facility feeling even worse about myself and my condition than I did when I walked in. Considering there was a period of about two months when I was on daily visits with doctors or nurses I find this to be appalling! My biggest issue is with my particular specialist, who I will not name because even I understand the importance of remaining professional, he has been my consultant since the beginning and yet he still refuses to acknowledge that to me the biggest concern isn't what I will do in my future but that I haven't gone a day in the last two years without hearing voices in my head. In fact it took me practically having a breakdown in his office for him to even admit that yes they were an important part of my illness after which he told me to come back in 3 months not even discussing this with me. To make matters worse the psychologist I was to be referred to still hasn't contacted me after 5 months ad my appointment with my consultant has been pushed back another 2 months making it 5 months before I see anyone again. I find myself at an all time low with no help or support even though I am meant to be in 'safe hands' now that my condition has been brought to the attention of professionals. To surmise, since beginning to use this facility almost a year ago it is of my opinion that my mental state hasn't improved at all instead to me it has appeared to get significantly worse. I now find that I have to pretend I am okay to my family just so that they don't make me go and visit the Lyndon Clinic again purely because I feel so unstable after visiting that I am scared of what I might do. I have found the staff to be very condescending and rude and my treatment is still leaving a lot to be required.

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Responses

Response from Lyndon Day Hospital & South Resource Centre

Thank you for the comments you recently posted. We have passed this on to our director responsible for the Lyndon Centre who is keen that we do respond to your concerns. I am sorry that your experience with our service was not to the standards we would expect. If you could either contact our complaints team complaints@bsmhft.nhs.uk or PALs pals@bsmhft.nhs.uk 0800 953 0045 or contact myself on 0121 301 1040 we will ensure that we take up your concerns and act on them. Best wishes Mark Harvey Lead for Service User and Carer Experience. BSMHFT

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