"Treatment after Triple Heart Bypass"

About: Blackpool Victoria Hospital

Last may my husband was rushed to the hospital by ambulance after suffering his first angina attack. He was kept in and consequently 10 days later had a triple bypass but during that op he received a punctured lung (the surgeon failed to tell me that when I saw him in intensive care surgeon said there were no complications. Following intensive care he was taken to ward 38 and things just got worse and worse. They overdosed him on morphine, I had to keep telling them his dressing on lung needed changing waited hours for them to do it once it was the following day, they only seemed interested in you moving stools once giving my husband that much stuff to make him go he was on commode from 2 pm till early following morning his tea was even taken to him whilst he was on commode (unhygienic). His surgeon decided he could go home on the Friday but by teatime that day my husband was so poorly with his lung he was going no where. The following Thursday he had a major lung operation because his lung was full of blood clots this was done by a different surgeon because ours was on a trip (lucky him). Anyway I could go on and on about mistakes and uncaring things that occurred on ward 38 I have it all documented it was that bad but I am trying to keep this review short. After a month he was sent home a couple of months later was at cardiac rehab and he collapsed so again had to be rushed to A & E rehab nurse seemed to think it was his electrics of the heart we were at A & E for 5 hours and there was blood and dirt in the cubicle and on the metal parts of the bed dirty. Eventually doctor got my husbands notes and said go home and contact your consultant. My husband 11 months later is still poorly heart surgeon said my husband needed to see heart specialist because he was only the plumber that was in December appointment came eventually after rehab staff and our GP wrote to heart specialist secretary but heart surgeon was not there it was a registrar who didn't have my husbands file so new nothing about this case so said appointment was a waste of time. It turned out the secretary had my husbands file which is why the last 3 times we have been to hospital they have had only a small yellow temporary file. 3 times I have asked for a complaints form first time was last June on ward 38 still waiting. I have filled in a on line Pals form 5 weeks ago had no reply. My husband health is still deteriorating still in pain still losing weight his heart still keeps doing silly things still getting pain from lung and its scary but I feel its a cover up at that hospital because they did not treat punctured lung correctly they should be doing every thing they can to find out what the problem is with the heart and lung because it is not going to right it self my husband it tired out can not even manage a ten Min walk can not restart cardiac rehab can not go back to work and yet before op we were told he would feel 20 years younger What a joke

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Responses

Response from Paul Jebb, Assistant Director of Nursing (patient experience), Clinical Governance, Blackpool Teaching Hospitals NHS Foundation Trust

picture of Paul Jebb

Thank you for taking the time to leave your story here on Patient Opinion. I can appreciate the frustration both you and your husband must be feeling following these events and on behalf of the Trust I would like to offer our sincere apologies for the treatment he has received at Blackpool Victoria Hospital.

You should not have experienced any problems accessing our complaint service and for this I can only apologise. I would encourage you to contact my team directly on 01253 655588/89 or e-mail: patient.relations@bfwhospitals.nhs.uk so that we can investigate the issues detailed above and ensure they are acted upon.

I also would like to apologise for the standard of cleanliness in the Emergency Department. We pride ourselves on presenting a clean and safe environment for all our patients and staff and clearly on this occasion this did not happen. We will work closely with the unit manager, matron and cleaning services to improve this area.

I will be passing your comments onto the teams involved in your husband’s care; I know they will be very disappointed to read about his experience but will use your feedback to help improve and develop their service.

Kind regards

Paul Jebb

Assistant Director of Nursing (Patient Experience)

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Response from Blackpool Victoria Hospital

Thank you for taking the time to leave your story here on the NHS Choices website. I can appreciate the frustration both you and your husband must be feeling following these events and on behalf of the Trust I would like to offer our sincere apologies for the treatment he has received at Blackpool Victoria Hospital. You should not have experienced any problems accessing our complaint service and for this I can only apologise. I would encourage you to contact my team directly on 01253 655588/89 or e-mail: patient.relations@bfwhospitals.nhs.uk so that we can investigate the issues detailed above and ensure they are acted upon. I also would like to apologise for the standard of cleanliness in the Emergency Department. We pride ourselves on presenting a clean and safe environment for all our patients and staff and clearly on this occasion this did not happen. We will work closely with the unit manager, matron and cleaning services to improve this area. I will be passing your comments onto the teams involved in your husband’s care; I know they will be very disappointed to read about his experience but will use your feedback to help improve and develop their service. Kind regards Paul Jebb Assistant Director of Nursing (Patient Experience)

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