"A and E receptionist extremely rude"

About: Eastbourne District General Hospital

I arrived in A and E early morning on Monday 17th March 2014 accompanying a patient. I went straight to reception and stood there without being acknowledged by the male receptionist for a good few minutes. He continued to type on his computer and carry out his work as if I was not there and without even looking at me. When he did finally acknowledge me it was with a grumpy face and in an abrupt manner. I found this incredibly rude and feel this receptionist should be pulled up and trained in how to deal with the general public. I looked for a feedback form in the hospital but were nowhere to be seen. I work for the NHS myself and whilst the other staff in A and E could not be faulted, this member of staff's manner was obnoxious and unacceptable.

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Responses

Response from Eastbourne District General Hospital

We're very sorry to hear about your experience with a member of staff on A&E reception at Eastbourne DGH and will ensure that your comments are shared with the Manager responsible for that area. As a Trust we are committed to giving the highest quality of care and attention to our patients, however this is clearly not what you describe in your posting. Thank you for providing feedback, we would like to assure you that all comments are taken seriously and acted upon as part of our ongoing commitment to improving patient experience. With regard to your positive feedback about other A&E staff, we will ensure this is shared with staff.

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