"A&E Minors Improved"

About: Hull Royal Infirmary

I have had many visits to A&E over the years many of which have resulted in poor communication , very bad attitudes from staff leaving me reluctant to go back . Last week I had to go back and I must say they was a major improvement . I was seen within 3 hrs given excellent explanation's by the senior doctor on duty he was very apologetic for the fact he kept adding my details onto a computer and the impersonal ness of it . He was really professional caring and made me feel at ease and was not wasting there time . The environment was very pleasant and the chairs much more comftable in a calm environment . I'm not sure about the check in kiosks you need a human to great you not a computer when your ill or in pain . Overall very impressed

Story from NHS Choices

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Response from Hull Royal Infirmary

Dear Clare Thank you for adding you comment to the NHS Choices website. It is always a pleasure to receive such positive feedback and we will ensure that the staff concerned are made aware of these. There is currently a major refurbishment underway within the Emergency Department and I am pleased that you found it more comfortable and calming. Your comments will be passed to the staff concerned. If you would like to become more involved in decisions about local healthcare, we are recruiting members. By becoming a member you receive our quarterly newsletter, find out more about your local NHS and help us improve local services. You can also attend our ‘medicine for members’ sessions and respond to questionnaires. You don’t need any special skills or experience to become a member; you just need an interest in local health services. There is no commitment, you can get involved as much or as little as you choose. For more information please either email foundation.trust@hey.nhs.uk or telephone the Corporate Affairs office on (01482) 675165. If you need to discuss our services further, please do not hesitate to contact our Patient Advice & Liaison Service on (01482) 623065 or email on pals@hey.nhs.uk as we are always striving to improve our patients experience. Thank you once again for taking the time to provide us with your views on local NHS services. Kind regards, Patient Advice and Liaison Service (PALS) Hull and East Yorkshire Hospitals NHS Trust.

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