"Very poor treatment after my op"

About: City Hospital campus

Came in o 17th march,stayed in bay 5 loxley ward,I was very sick after the op,so I didn't eat my tea,at about 8pm I asked for some tosast, a nurse grey said ,toast would take too long ,so I asked what there was,she replyed ham or cheese,I have an allergy to dairy,so it had to be ham,I waited 2 and a half hours ,then asked again.finally got one.the next morn I had to face a most miserable nurse,she told me off because the table was on the opposite side of the bed,which was there when I came.she didn't smile or make you feel happy,it was very unpleasant her being there.the lady next to me was on a drip,it was making a beeping sound for some time,so she called the nurse,that same nurse came and said,it will bleep its empty,then walked away ,leavening it still bleeping.i then got out of my bed to help her,she asked for pillows,didn't get them,I went down and got her 2 . Myself .the treatment was apporlling.the nurses in light blue and dark green where lovley,doctors where great,one nurse I recommend was lovley..being on loxley ward wasn't pleasent,I wouldn't recommend it to anyone.

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Responses

Response from City Hospital campus

Thank you for sharing your experience with us. We are very sorry to hear of your unhappy experience of care on Loxley Ward. Please be assured that the attitude from the nurse that you describe is not in keeping with the values and behaviours we expect all staff to be committed to at all times. While nurses in the grey uniforms you describe are agency staff (rather than employed directly by our Trust) we still expect them to show commitment to our values. We will be looking into the incidents you have shared here and we appreciate you doing so, as we can learn from these experiences how to improve care in future.

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