"its was clean and warm"

About: University Hospital Of North Tees

(as a relative),

What I liked

its was clean and warm

What could be improved

waiting time and communication

Anything else?

I came to the hospital with my dad he had an appointment for 10.00 and for whatever reason did not get seen until 11.00 nobody told us of any delay. When we had seen the doctor and that only took 5 minutes, my dad was given a prescription went we handed it in it was showing number 2 on the counter clock we when give a ticket with number 9 on it so we thought not too long to wait but we were wrong although there where 4 people in the pharmacy it took 15 minutes per prescription so we had to wait well over an hour why does it take so long to do one there must be a better way to do things

Story from NHS Choices

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Response from University Hospital Of North Tees

Thank you for your comments Ray. I'm sorry you were disappointed when you and your dad were delayed for his appointment and that you had a long wait for his prescription. We are always trying to make our services better and it's comments like this which help us do that. I will pass your comments on to our managers in outpatients and the pharmacy. However if you would prefer to have a personal reply then please write to The Patient Relations Manager, North Tees and Hartlepool NHS Foundation Trust, University Hospital of North Tees, Hardwick, Stockton on Tees, TS19 8PE. Thanks once again for taking the time to leave your comments on NHS Choices.

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