"Total shambles"

About: Western Eye Hospital

My experience with the Ophthalmology department has been terrible. When I turned up for my original appointment in early November I was told I'd have to wait at least 3 or 4 hours as 3 doctors had not turned up. I got another appointment in late November and was told I've got glaucoma and that I'd be contacted within 2 months as I'd need treatment. Since then I've heard nothing (nearly 4 months now) and I've been desperately trying to make contact to get treatment - I can't speak to anyone who knows anything. I've left voice mail messages and get no reply and the latest I've heard today is that I was discharged in November and I need to speak to my GP! The whole administration system is a total mess and no one I've spoken to seems to care. Computer says 'no'.

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Responses

Response from Western Eye Hospital

Imperial College Healthcare NHS Trust is concerned and dissappointed to read your review with regard to the Western Eye Hospital. This is not the experience we aim to provide and we sincerely apologise for the poor experience that have had. It would be important to be able to investigate what happened to you and to ensure you have an appointment. To facilitate this we hope you will contact our PALS service pals@imperial.nhs.uk who will be happy to help.

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