"telephony"

About: Royal Preston Hospital

Awful response time and cut off after put through to ward, given alternative no (01772528162) but always engaged - I was phoning regarding a lady in 2c ward who has had brain surgery and has remaining brain aneurisms and is not supposed to have stress Ward staff denied she is there admissions say she is what is going on Has she walked out, been discharged apparently not what has happened to her Maybe this will get a response?

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Responses

Response from Royal Preston Hospital

Thank you for providing feedback about your experience. Please accept our apologies for the distress and frustration caused by it. Your comments will be reviewed to identify opportunities for improvement and any actions that may be necessary. If you would like to provide further details, or would like a personal response, please email customer.care@lthtr.nhs.uk, or you can speak with our PALS team on 01772 522972

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