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Phones

Story from nhs.uk

"Phones"

About: Queen's Hospital (Romford)

Nobody answers the phone, was transferred 3x by main switchboard, but nobody answers, it's been 3 weeks since I was supposed to be notified about my sons new glasses, nobody called, seems like I will have to make a journey all the way to Romford just to ask if they are ready?!

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Responses

Response from Queen's Hospital 10 years ago
Queen's Hospital

Submitted on 02/04/2014 at 14:19
Published on nhs.uk on 05/04/2014 at 04:01

Thank you for commenting on NHS Choices. I am sorry that you have not been called to advise when your son’s glasses will be available to be picked up from the Ophthalmology department. To look into this further I require more information from you. Please contact me through our PALS team on 01708 435 454 or email PALS@bhrhospitals.nhs.uk so I can investigate why there is a hold up. Yours sincerely Flo Panel-Coates Director of Nursing

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