"lack of communication to patient"

Thank you for placing your posting on the NHS Choices website. We are sorry to read of your recent experience when you attended the Emergency Department at Hull Royal Infirmary. Regrettably, the Emergency Department is not an appropriate service to deal with ongoing conditions unless it has become an emergency situation and therefore you would be discharged back to the care of your GP and the outreach team that supports patients with COPD. I would suggest that you return to your GP and discuss options available to you and perhaps, if appropriate he can arrange another consultation with the hospital specialists that can investigate your condition further in order to determine a suitable and effective treatment plan. If you would like to discuss this matter further with us, please do not hesitate to contact our Patient Advice & Liaison Service on (01482) 623065 or email on pals@hey.nhs.uk . If you would like to become more involved in decisions about local healthcare, we are recruiting members. By becoming a member you receive our quarterly newsletter, find out more about your local NHS and help us improve local services. You can also attend our ‘medicine for members’ sessions and respond to questionnaires. You don’t need any special skills or experience to become a member; you just need an interest in local health services. There is no commitment, you can get involved as much or as little as you choose. For more information please either email foundation.trust@hey.nhs.uk or telephone the Corporate Affairs office on telephone number (01482) 675165. Thank you once again for taking the time to provide us with your views on local NHS services. Kind regards, Patient Advice and Liaison Service (PALS) Hull and East Yorkshire Hospitals NHS Trust.