"Appointment Booking"

About: Stoke Mandeville Hospital

I am concerned about the time it is taking to re-book an appointment. I am seen every four months so I would expect that within a week or two of my last visit I would receive confirmation of an appointment four months hence. However it is taking longer and longer to confirm these appointments. My last visit was 13th January and today, two months later I have yet to receive my appointment date. Many of us have busy diaries and plan ahead so the later the appointment is confirmed the higher the risk that it clashes with another appointment or holiday. I cannot understand why it takes two months or more to diary a regular appointment and the later it happens the higher the risk that the appointment gets pushed beyond the four months requested by the consultant. This area of service requires attention.

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Responses

Response from Stoke Mandeville Hospital

Dear Mr Fraser, Thank you for taking the time to comment and we are so sorry to read about the experience you are having with confirmation for your future appointments. Thank you for bringing this area to our attention so that we can review how the service is provided. Although we value your comment here, if you haven't done so already, please can you also contact our Patient Advice and Liaison Service (PALS)? This service is dedicated to hearing patient opinions and they will be able to discuss this matter in more detail with you to ensure that we take the best action required. PALS are contactable on 01296 316042 or pals@buckshealthcare.nhs.uk Kind regards Buckinghamshire Healthcare NHS Trust

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