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Excellent care

Story from nhs.uk

"Excellent care"

About: Leicester Royal Infirmary

On Sunday night (9/03/14) I accompanied my mother (92) to A&E - Majors- for a check up regarding her hip after she fell in her Residential Care Home. I write to commend everyone we encountered - from ambulance crews to caring and medical staff - for the very high level of professional care, compassion and courtesy we received. After a thorough and reassuring examination and X-rays, she was discharged none the worse for wear. Thank you.

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Responses

Response from Leicester Royal Infirmary 10 years ago
Leicester Royal Infirmary

Submitted on 21/03/2014 at 09:56
Published on nhs.uk on 22/03/2014 at 03:00

Dear anonymous, Thank you very much for your kind words and feedback. We have been working on how we can better provide professional compassionate emergency care and I will share your feedback as part of the launch of the next phase of this work. Thank you once again. Sincerely Pro Mukherjee Consultant in Emergency Medicine University Hospitals of Leicester NHS Trust

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