"neglect"

About: Royal Derby Hospital

I attended Royal Derby A&E when my gp refered me to a team here with cauda equina syndrome and it took two tries. The first time I came I was told to sit down (even though I could not) and wait. Which was for a while. Eventually I got seen by which point I was in agony and then left on a bed in the minor ward for two hours after being told the orthopaedic doctor would be 'right down'. After 3 hours of not hearing anything from anyone. I left. I had to go home get some pain relief as I was just left there, them knowing full well I could not sit down and gave me no update. As far as I was concerned he was on his way Down. The second time in (the day after) I went back and found they had no record of me ever coming in in the first place. The original triage nurse was very rude and arrogant (not just to me but other patients were upset by him) the 1 orthopaedic doctor for the entire east midlands finally saw me an hour later after I was about to collapse because I could not sit or stand for long. Finally I was admitted at around 4pm. At which everyone was ordering their dinner and I was not allowed. Then straight after dinner finished I was told I could eat after all at which point I could not have dinner. So I asked for some toast. But they had no butter. And none of the sandwiches were suitable for my dietry needs. So I was left hungry all night after not having eaten all day. Don't come here unless you really have no choice

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Responses

Response from Royal Derby Hospital

Thank you for providing us with your feedback regarding your recent visit to the Royal Derby Hospital and may I say how extremely sorry I was to learn of your distressing experience. We would certainly very much like to look into these matters in more detail so we can respond to you more fully. However, to enable us to do this may I ask that you consider contacting our Patient Advice and Liaison Service (PALS) on freephone 08007837691 or via email dhft.contactpals@nhs.net to provide us with more specific information to enable us to carry out more extensive investigations. Patient feedback is very important to us, both negative or positive, as this offers us the opportunity to make changes wherever possible to improve the services we offer to our patients. We look forward to being able to assist you further and in the meantime, many thanks once again for taking the time to provide us with this feedback and may I also take this opportunity to offer my sincere apologies on behalf of the Trust for any upset caused in respect of these matters. Kind regards Miss Deborah Furness, member of the Patient Experience Team at the Derby Hospitals NHS Foundation Trust

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