"Poor interaction and patient information"

About: North Manchester General Hospital

I have recently returned from visiting my father in law in this hospital and have to say I have mixed views on this place. He was initially in ward C something and have to say he was well looked after with various tests carried out with no real resolution to his ailment but he had staff that cared here and spoke to relatives. He was then moved to ward E1 and when we asked about information on what was going to be happening the nurse on duty could or would not tell us anything and in fact went on to say she was too busy. On approaching the nursing station we were left waiting whilst the staff had a good chat to each other whilst the phones were ringing and going unanswered. When my father in law asked a "nurse" for assistance to go to the toilet he was told gruffly I am not a nurse and no help was forth coming.. we also had to ask for water for him as he had no jug or anything on the cabinet or his table. I appreciate the pressure staff are under but they also have to realise they are dealing with anxious relatives and sometime vulnerable and confused patients. I would not have minded if the nurse had even said wait 10 minutes and I will go through his notes and see what is happening but we were just brushed off as being a nuisance to her

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Responses

Response from North Manchester General Hospital

Thank you for leaving your comment regarding your father in law’s visit to ward C and E1 at North Manchester General Hospital. We are pleased you were happy with the service he received on ward C but, we are sorry to hear you were not happy with the service on ward E1. If you would like to discuss your concerns, please contact the Patient Advice and Liaison service (PALS) on 0161 604 5897. We will also forward your comment to the ward managers.

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